Terms of Service

1. Who these terms are between

These terms are an agreement between you (the person or business creating a KlarBot account) and KlarForge LLC, 2108 N St Ste N, Sacramento, CA 95816 ("KlarForge", "we"). KlarBot is an AI chat assistant that you add to your own website.

By creating an account or using KlarBot you accept these terms. If you are signing up for a business, you confirm you are allowed to accept them on its behalf. You must be at least 18 years old.

2. Your account

You are responsible for what happens under your account and for keeping your sign-in secure. Tell us at support@klarforge.com if you think someone else has access to it.

3. Plans, billing and cancellation

The current plans, prices and monthly message limits are shown on our pricing page. A free plan is available; no payment card is needed to use it.

Paid plans are billed in advance, every month, through our payment processor Stripe. Introductory prices apply for the period stated when you subscribe; after that the standard price shown at sign-up applies until you cancel.

You can cancel at any time from the Billing page in your dashboard. Your paid plan stays active until the end of the period you have already paid for and does not renew. We do not refund partial months, except where the law requires it.

If we change the price of a plan you are on, we will tell you by email at least 30 days before the change applies to you.

If you reach your monthly message limit, your assistant stops answering until the next month or until you upgrade. We do not charge overage fees.

4. Using your own AI key

On plans where you connect your own Google Gemini or DeepSeek API key, that provider charges you directly for usage under its own terms. You are responsible for those charges and for keeping the key valid. We store your key encrypted and use it only to generate replies for your assistant.

5. Your content

You keep ownership of everything you give your assistant: text, documents, website pages, prices and settings. You give us permission to store and process that content only to run KlarBot for you.

You confirm that you have the right to use the content you provide, that it is accurate to the best of your knowledge, and that asking us to read a website on your behalf does not break that website's terms.

6. Your visitors and their data

Your assistant talks to people on your website. Conversations, and any contact details a visitor chooses to leave, are stored so that you can read and follow up on them, as described in our Privacy page.

You are responsible for your own relationship with your visitors: telling them, where the law requires it, that they are chatting with an AI assistant and how their information is handled, and following the privacy and consumer laws that apply to your business.

We may review conversations, with email addresses, phone numbers and card-like numbers masked, to find and fix wrong answers and to improve KlarBot.

7. AI answers can be wrong

KlarBot uses AI models to write replies from the content you provide. AI can make mistakes, leave things out, or state something your content does not say. You are responsible for checking what your assistant tells your customers, and for the prices, offers and promises it communicates on your behalf.

Do not use KlarBot to give medical, legal, financial or safety-critical advice, or for any situation where a wrong answer could cause injury or serious loss.

8. What you may not do

Do not use KlarBot to break the law, to deceive or harass people, to send spam, or to collect sensitive information such as payment card numbers, passwords, government ID numbers or health records through chat.

Do not try to break, overload or get around the limits of the service, access other customers' data, resell KlarBot without our written agreement, or copy the software except for the embed code we give you to place on your own website.

9. Our software and name

KlarBot, its software, design and name belong to KlarForge. We give you a limited right to use the service and to place its embed code on websites you control while your account is active. If you send us feedback, we may use it without owing you anything.

10. Availability and changes to the service

We work to keep KlarBot running, but we do not promise it will always be available or error-free. KlarBot depends on other companies' services, including AI providers and hosting, which can fail or change. We may add, change or remove features. If we remove something you are paying for in a way that makes the service materially worse for you, you may cancel and we will refund the unused part of the current month.

11. Suspension and closing your account

You can stop using KlarBot at any time, and ask us at support@klarforge.com to close your account and delete your data. We may suspend or close an account that breaks these terms, puts the service or other customers at risk, or has an unpaid balance. Where we reasonably can, we will warn you first and give you a chance to fix the problem.

When an account is closed, your assistant stops working on your website. You can ask us for a copy of your content and conversations within 30 days of closing; after that we delete them, apart from what the law requires us to keep.

12. No warranties

KlarBot is provided "as is" and "as available". To the fullest extent the law allows, KlarForge makes no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and does not warrant that AI-generated replies are accurate.

13. Limit of liability

To the fullest extent the law allows, KlarForge is not liable for lost profits, lost revenue, lost data, or any indirect, incidental, special or consequential damages arising from your use of KlarBot.

KlarForge's total liability for any claim related to KlarBot is limited to the greater of the amount you paid us for KlarBot in the 12 months before the claim arose, or 100 US dollars. Nothing in these terms limits liability that cannot be limited by law.

14. Claims from others

If someone brings a claim against KlarForge because of the content you gave your assistant, what your assistant told your customers, or your breach of these terms, you agree to cover the reasonable costs and damages that result.

15. Changes to these terms

We may update these terms. If a change is significant, we will email the address on your account at least 14 days before it takes effect. Continuing to use KlarBot after that date means you accept the updated terms.

16. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in California, and both of us agree to the jurisdiction of those courts.

17. Contact

Questions about these terms: support@klarforge.com, or KlarForge LLC, 2108 N St Ste N, Sacramento, CA 95816.